Terms of Service

These Terms and Conditions govern the use of www.dualstudio.com.au and the purchase of any goods from it. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions. Dual Studio reserves the right to amend or update this information at any time without providing notice.

Return Policy

Dual Studio don’t offer refunds. If you are unsatisfied with the lifespan or quality of your flowers, please get in touch via email (with photos attached), within 24 hours of delivery.  Flowers are unable to be replaced if done so out of this 24 hour period. It is the sender's responsibility to make sure Dual Studio is provided with detailed & accurate delivery instructions.  If incorrect delivery information is provided, Dual Studio is under no requirement to send a replacement. Should this happen, please get in contact either via email or text to see if redelivery can be arranged (will incur a new order charge & a redelivery fee). All flowers are delivered with care instructions.

Product Availability

All floral products are subject to seasonal quality and availability, so when purchasing from Dual Studio you’re acknowledging that the flowers, colours, shapes & sizes are all subject to change & are not exact depictions of the product images. We reserve the right to substitute all products to ensure the highest quality product is used. Vessels and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and aesthetic.

Privacy

We respect your privacy. Your names, event date, contact details, order information and pricing will be treated with complete privacy.